Shipping policy

Shipping policy

Processing time

Orders are processed and shipped within 1 to 2 business days (Monday to Friday, excluding public holidays). You'll receive a confirmation email with tracking details as soon as your order ships.

Delivery time

Once shipped, orders usually arrive within 5 to 9 business days. Delivery times are estimates and can occasionally be longer during peak seasons, bad weather or carrier delays.

Shipping costs

Shipping costs, and any free shipping offers, are shown at checkout before you pay.

Where we ship

We ship to the countries available at checkout. If your country isn't listed, contact us and we'll see what we can do.

Tracking your order

Every order includes a tracking link in your shipping confirmation email. You can also see your order status on our Track your order page.

Customs, duties and taxes

[STATE WHETHER PRICES INCLUDE IMPORT DUTIES AND TAXES FOR YOUR MAIN MARKETS, OR WHETHER CUSTOMERS MAY HAVE TO PAY THEM ON DELIVERY.]

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us as soon as possible. We can update the address only if the order hasn't shipped yet.

Lost or delayed parcels

If your tracking hasn't updated for 7 days, or your order hasn't arrived 15 business days after shipping, contact us. We'll investigate with the carrier and, if the parcel is lost, send a replacement or a full refund.

Contact

Questions? Email [YOUR SUPPORT EMAIL].