Privacy policy

Privacy policy

Last updated: [DATE]

This policy explains how [LEGAL BUSINESS NAME] ("Wigglewish", "we", "us") collects, uses and protects your personal information when you visit or buy from our store.

Who is responsible for your data

[LEGAL BUSINESS NAME], [REGISTERED ADDRESS]. Contact: [YOUR SUPPORT EMAIL].

What we collect

  • Order information: name, email, shipping and billing address, phone number and order details.
  • Payment information: payments are processed securely by our payment providers. We never see or store your full card number.
  • Device and browsing information: IP address, browser, pages viewed and how you interact with the store, collected through cookies and similar technologies.
  • Communications: messages you send us, for example support requests.

How we use it

  • To process, ship and support your orders, including refunds and returns.
  • To communicate with you about your order and answer your questions.
  • To send marketing emails, only if you've opted in. You can unsubscribe at any time.
  • To prevent fraud and keep the store secure.
  • To understand and improve our store and advertising, where you've given consent where required.

Legal bases (UK and EU visitors)

We process your data to perform our contract with you (your order), to meet legal obligations, for our legitimate interests (such as fraud prevention and improving our store), and with your consent (such as marketing emails and non-essential cookies).

Who we share it with

We share data only with service providers who help us run the store, such as our e-commerce platform (Shopify), payment processors, shipping carriers and fulfilment partners, email and analytics tools, and advertising platforms where you've consented. Some of these providers may process data outside your country, with appropriate safeguards in place. We never sell your personal information.

Cookies

We use essential cookies to make the store work, and, with your consent where required, analytics and marketing cookies. You can manage your preferences through our cookie banner or your browser settings.

How long we keep it

We keep order records for as long as needed to fulfil your order and meet legal, tax and accounting obligations. Marketing data is kept until you unsubscribe.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict certain processing, and to withdraw consent at any time. To make a request, email [YOUR SUPPORT EMAIL]. You also have the right to complain to your local data protection authority (in the UK, the Information Commissioner's Office).

Children

Our store is not directed at children under 13, and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. The latest version will always be on this page.

Contact

Questions about your privacy? Email [YOUR SUPPORT EMAIL].